Question: One critical point customers ask during sales meetings, how to establish future requirements?
Amod: That’s an interesting one. For this I will take an example of the B2B industry traditional B2B manufacturing industry and the manufacturing industry is going through a paradigm change. IoT, industry 4.0 is the new mantra. But traditionally the businesses have been marketing in the same way over the years. So when this business came to us two years ago, the first thing we did was tried to understand how the audiences are changing? And so that where that bifurcation between various age segments we did and we found that in this industry a lot of new young blood is coming up taking very important decision making roles business executives, so far of them speed is very crucial to improve productivity and efficiency and looking for products & solutions that can plug-in into their assembly lines, workshops so they can really drive their growth.
Amod: So if we create custom solutions for this segment of audiences they will think twice about buying from you and hence creating B2B e-commerce scenarios for them is very suitable for them. And this is exactly what we have been working on to create products, out of solutions so that they become over the counter of things for this audience so that they can make buying decisions really quickly and get rid of the productivity & growth zone fast.
Amod: Move one level up the mid-management where the VPs, and to general managers, even CEOs. They are looking at growth, looking at more security & more long term. For them custom solutions are important, they are ready to invest. So for them showing them solutions, the value of the solution becomes important. So creating those kinds of digital presence ROI calculators, apps or 3Dmodelling. Digital demonstrations that kind of builds the trust. And then once they see the value out of it, they are ready to make investments. So that positioning can be done.
Amod: Move one level further up. OK. They are traditional founders of the businesses & who have run their business traditional way, meetups, events. These are important & are fundamentals remember they have been able to run the business successfully for 40 years, with these fundamentals right? So these fundamentals are still very, very important.
Amod: To create these experiences even on digital platforms. Create a kind of mix, sponsoring event ads through digital. Meet your customers meet them, Even the brochures even work, work like anything with this specific audience. And then slowly they can be, I wouldn’t say, educated, but can be shown how the industry is changing by videos, documentation, blogs. So they can read out and make those changes for their industry.
Amod: So with this business, we’ve been able to tackle all these 3 segment audiences and results have been phenomenal. And so many new business opportunities are coming just by try making these changes.
Amod: So that’s how futuristically, how generations are changing, how the industry is changing? This becomes very important to capture & position yourself accordingly.
Trupti: Questions: Any tips for the B2B industry?
Amod: Oh, of course, whether businesses, small or big. Some of these tips are good enough.
Tips For Establishing Future Requirements:
For the Young Age group Audience:
- Run mobile-based surveys to establish future requirements
For Mid-age group Audience
- Artificial Intelligence (AI) Reporting
For Senior age group Audience
- Build awareness of next-generation, using email/messaging platforms
Note: Please evaluate your audience with offline online pointers for each category to build personalized customer experience.
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